For your security, your master password is:
never relayed over the internet or logged locally
never known to anyone, including TeamPassword
only known to you
the only way to decrypt your data
This keeps your data safe from attackers, but it also means that no one can reset your password when lost.
If you do not know your master password, you must use the Account Removal Tool, linked below, then ask for a new invite from your admin.
DO NOT USE THE ACCOUNT REMOVAL TOOL IF:
You are the owner of your organization
You are the only user on your organization
You are the only admin on your organization
Instead, contact support and describe your issue.
Before using the Account Removal Tool, here are some things to check:
Is Caps lock on? If you use multiple languages on your keyboard, is the correct language selected? Are you typing symbols, lowercase, and uppercase letters correctly?
Is your email typed correctly?
Try logging in through an Incognito Window.
Does your browser autofill your master password for you (which we strongly advise against)?
Check to see if multiple passwords are saved to the app.teampassword.com URL. Here's a video.
You may have overwritten your password, in which case you will need to use the Account Removal Tool.
How to avoid losing your password
When setting up a new account, be sure to use a strong, memorable master password and store a physical copy of your password in a safe and secure place. We recommend creating a passphrase to use as your master password.
Do not trust your browser to remember your password. Your browser may overwrite, modify, or save multiple passwords to the TeamPassword application.
Are you seeing this screen?
Don't panic. If you believe you may still remember your password, wait 15 minutes and try again.
Organization OWNERS should contact support before using the Account Removal Tool.
WARNING: The Account Removal Tool will permanently delete all your private records. Shared logins will still remain shared within your team.